YOUR QUESTIONS ANSWERED

FREQUENTLY ASKED QUESTIONS

In emergency situations, We can usually arrange for a locksmith to arrive within 30 minutes.

We can open most locks non-destructively, and aim to repair rather than replace locks, to keep the cost down.

No I never charge a call out fee, neither do i charge for coming out to your home or business to diagnose or quote on works. I only charge when you actually have works carried out after having all costs and details of works explained to you.
Times can vary depending on the job. For example a mortice lock change (on average) would take around 45 minutes, but a Yale lock could be repaired or replaced within 20 minutes.
You can pay buy;

  • Cash
  • Bank transfer
  • Credit/ Debit card
  • Paypal
  • With our invoices you get the option to pay securely via stripe

Usually. Our locksmiths carry a comprehensive range of locks and associated security parts on well stocked vans by normal industry standards.
No. You will only get charged for one call out, plus time on site.
There are various locks to choose from in different styles and finishes.
All parts are guaranteed for 12 months.
We will try and repair all locks and will only replace if necessary.
We accept cash or credit card.
We can. We operate 24 hours a day 365 days a year.
We can invoice account customers on receipt of faxed headed paper.
Yes, You will receive a  receipt on completion.
We can arrange for a free site survey to quote for anything out of the ordinary.
Yes, We can arrange a convenient time to suit.
No. We can only gain entry with the owner’s express permission.
Yes, The locksmith can advise what security would be necessary.
We fit locks that do conform to British Standard. Please stipulate this with the locksmith on site, or on the phone.